To our entire family of supporters,
We've been thinking a lot about you lately — our customers, your pets, our employees, and our greater communities. Your health and safety are our top priority and at the heart of every decision we make.
We are working hard to make sure that the products you love, and that your pets depend on, are available when you need them, delivered in the safest way possible.
As our other online retail partners prioritize sales and shipping for household staples and medical supplies, we maintain the capacity to ship Nusentia® products from our warehouse in Idaho, USA from Nusentia.com.
We believe it's critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.
- We are following the guidance and best practices from the Centers for Disease Control and Prevention (CDC).
- Across all of our facilities and delivery operations, we have increased our daily cleaning routines.
- We are providing emergency paid time off for any team members that may not be feeling well to stay home without losing pay.
- We are providing resources to help our team members modify how they work, including flex schedules and remote work where possible and necessary.
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website and social channels can be a source of support and inspiration for your — because sometimes we all need a break from the news.
Thank you for choosing Nusentia® and for being a part of our family.